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Helpdesk Officer/ Executive

By offering our best quality of customer services and solutions to maintain and manage a high level of customer relationship for our client’s customers.

Key Responsibilities

  • Handling customer inquiries through telephone, fax, e-mail correspondences in a timely, efficient, and professional manner.
  • To succeed in this position, representatives will be able to demonstrate and practice:
    • A customer-focused attitude and willingness to serve customers.
    • Excellent verbal and vocal skills.
    • Exceptional listening, questioning, and call control techniques.
    • Ability to accurately and efficiently process information and tasks.
    • An understanding of customer needs, company products and services.
    • Aptitude to handle challenging telephone call situations.
    • Computer and telephone system application skills.

Job Requirements

  • Minimum GCE ‘O’ level and above, preferably with NCC Diploma or Diploma in IT.
  • Industry experience in a technical support environment.
  • Highly computer literate with experience using all Windows Operating Systems and the more popular email and browser programs.
  • Ability to use internal email systems (Microsoft Outlook).
  • Proficiency in English.
  • Customer service experience is desirable.
  • Ability to work varied shift types including weekend and late shifts, 5 days work week, rostered between Mon-Sun.
  • Only Singaporean, Malaysian and PR need to apply.
  • Full/ Part-time positions are available.

Personal Attributes

  • Friendly & pleasant personality with great interpersonal and communication skills.
  • Team players who are customer service oriented with a positive service mindset.
  • Able to work independently and thrive in a fast-paced environment.
  • Able to take stress and work within strict guidelines.
  • Positive attitude.

Apply Now!

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