Support - Contact

Any of our expert technical support teams can be contacted through the means listed on this page. To help us assist you quickly, when you contact WIRED-MEDIA Support please have a description of the problem along with the following information:

• Your Domain Name.
• Your E-mail Address.
• Your Phone Number.

Service Desk

• Online: Click here for our Online Support.
• E-mail:  (Please include your domain name in the subject line).
• Datacenter Visitation Request: Click here.
• 24 x 7 Service desk: (+65) 6292-0080. 

At your convenience, you can use our Support Manual to find support information too.

Management Escalation:

If you have a problem that has not been resolved to your satisfaction, we encourage you to escalate this matter to a supervisor.

These managers have both the means and the authority to resolve your issues. Please feel free to send them an e-mail message at the addresses listed below:

Please include your domain name in the subject line of your email.

Administration & Accounts

 

• Rumenah - Admin Officer

Sales & Marketing Division

• Agnes Tay
• Keith Kong
• Victor Wong
• Vincent Leaw

Service Desk

 

• Teo Kok Hui - System Engineer
• Kenneth Yeo - Director