Technical Support Manual

At your convenience, you can use this online Support Manual to find information, search for Technical Issues or contact our technical support.

Table of Contents

1. Important Notices
2. Knowledge Guide & Tips
3. Email Configuration
4. FTP Access Guide
5. Troubleshooting Guide
6. Useful Information
7. Others

1. Important Notices

• Top Viruses

2. Knowledge Guide & Tips

• Webmail vs Email Clients
• FTP Server vs Web Server
• Webmail - Email Administrative Account
• Webmail - Email Personal Account
• Email Account vs Alias Account vs Mail Forwarding 
• How to create new Email Account
• How to create new Alias Account
• How to set Mail Forwarding
• CGI Info

3. Email Configuration

Windows:
• Outlook Express 4/5
• Outlook Express 6
• Microsoft Outlook
• Microsoft Outlook 2000
• Microsoft Outlook 2002
• Microsoft Exchange
• Microsoft Internet Mail
• Netscape 3.x
• Netscape 4.5
• Netscape 4.x
• Netscape 6
• Eudora 3.01
• Eudora 4.0
• Internet in a Box
• Lotus Mail
  
  MAC:
• Outlook Express 5
• Outlook Express
• Netscape 4.0

4. FTP Access Guide

Windows:
• WS FTP
• Browser FTP
  
  MAC:
• MAC FETCH

5. Troubleshooting Guide

• Ping Command
• Tracert Command

6. Useful Information

• Local ISP/Web Host
• Useful Contact Numbers

7. Others

• Email FAQs
• Outlook Error Messages
• RAS Error Code List